Issue seems to be partially resolved, we’re still monitoring the issue with Facebook, here: https://developers.facebook.com/support/bugs/484143269217803/
For now, you can :
- Reply to people who send you a new message
==> for new conversations (people who send a new message to your page for the first time since 11 PM, December 2nd)
==> for previous conversations: even if the previous messages have been impacted by the bug, it’s possible to answer them since 11 PM, December 2nd
But you still can’t :
- Reply to people that got in touch for the first time during the incident yesterday (so between approx 10:00 AM and 11:00 PM, December, 2nd)
We apologize for any inconvenience and will keep you updated on the status of this issue.
Thanks for your patience.