AgoraPulse Status

All Systems Operational

Manager Operational

Facebook Publishing & Data Processing Operational

Twitter Publishing & Data Processing Operational

Instagram Publishing & Data Processing Operational

Linkedin Publishing & Data Processing Operational

Google Plus Publishing & Data Processing Operational

Youtube Data Processing Operational

Facebook Timeline Contest Operational

Facebook Page Barometer Operational

Web site Operational

Cloud Provider Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Manager - Response time

Fetching

Facebook Page Barometer - Response time

Fetching

Facebook Timeline Contest - Response time

Fetching

Past Incidents

Apr 18, 2019

Instagram Publishing Location Issue

Resolved - Facebook confirmed the bug was fixed: the option is now back on Agorapulse, you can add a location to your next scheduled or queued items.
All previously scheduled/queued Instagram posts that have not been published yet will resume posting as originally created with tagged locations if applicable.

Thanks
Apr 18, 20:27 CEST

Update - As there is still no update from Facebook, we disabled the location feature and removed tagged locations from all scheduled and queued Instagram items with our weekly release.

Once the bug is resolved by Facebook, the option will be back on Agorapulse
Apr 17, 13:07 CEST

Identified - Instagram API is currently experiencing an issue that is impacting all third party apps that prevents direct posting where location tagging is used.
The error message you will receive is the following: Facebook error: Fatal (code -1, subcode 2207001) errorUserTitle=Instagram Platform API Error

Facebook received information about this bug report and assigned it to their team: https://developers.facebook.com/support/bugs/307064806625308/

The next steps on Agorapulse will be: with our next release planned on April 17, we will disable this feature and remove tagged locations from all scheduled and queued items.
In the meantime, our recommendation is to publish the Instagram post without using the location feature.

Once the bug is resolved by Facebook, the option will be back on Agorapulse
Apr 16, 16:05 CEST

Apr 16, 2019

[Scheduled] Major system update

Completed - The scheduled maintenance has been completed.
Apr 16, 07:54 CEST

Verifying - Verification is currently underway for the maintenance items.
Apr 16, 07:34 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:31 CEST

Scheduled - We're going to perform a maintenance operation on our infrastructure on Tuesday, April 16, around 7am Paris time (1pm in Singapore, 1am in New York and 10pm on April 15 in Los Angeles). This maintenance should last no more than one hour.

This maintenance operation will upgrade our app structure.

You won’t be able to use Agorapulse during this period and you might face the following issues:

- items scheduled during this timeframe won’t be published on time. However, upon the completion of this maintenance, these items will be published immediately. Please anticipate this delay.
- inbox items received during this time will be retrieved after the downtime (you won't lose any data)

Rest assured that we will do our best to make this experience as smooth as possible.
Apr 10, 16:05 CEST

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

Platform Loading Issues

Resolved - This incident has been resolved. Thanks for your patience
Apr 5, 09:34 CEST

Monitoring - We released a new version to fix this issue and for now, there is no loading delay anymore.
We keep monitoring this and will update this incident very soon to confirm the resolution.
Thanks!
Apr 4, 23:58 CEST

Investigating - We are currently experiencing loading and syncing delays with our desktop app, mobile app, and Chrome Extension. Our tech team is working hard to resolve this issue as quickly as possible.
Apr 4, 18:43 CEST