Instagram token issue
Incident Report for AgoraPulse
Resolved
This incident has been resolved
Posted Jul 31, 2019 - 07:30 CEST
Monitoring
Facebook updated our support ticket with the following reply: "Our engineering team investigated the issue and was able to release a fix intended to resolve the issue yesterday evening."
If your Instagram token is still invalid, you should now be able to renew it: we need you to click on the "connect" button. (please make sure you have an admin role for the Facebook page linked to the Instagram account)
Posted Jul 30, 2019 - 07:22 CEST
Update
Despite the Facebook bug identified being marked as solved, we’re still facing dozen of Instagram clients token being invalidated on a very regular basis when we try to synchronize them.
We opened a private support ticket to contact their team, as a Facebook and Instagram partner. Our ticket status is currently "under investigation"
Be sure we’re monitoring this incident very seriously
Posted Jul 25, 2019 - 10:24 CEST
Identified
Since July 17, we started to be impacted by the following Instagram/Facebook issue

As a result, your Instagram account token might be invalid many times for the last 24 hours, even if you renew it correctly on a regular basis.
Your scheduled items might also fail to be published with the following error message: "(#10) Application does not have permission for this action (code 10, subcode null)"

We're monitoring this issue closely and apologize for the inconvenience
Posted Jul 18, 2019 - 12:50 CEST
This incident affected: Instagram Publishing & Data Processing.