Facebook issue: Error when replying to a comment

Incident Report for Agorapulse

Resolved

We are no longer seeing any issues replying to comments. Thank you for your patience on this issue.

Posted Aug 10, 2020 - 09:42 CEST

Monitoring

We're still monitoring the issue which seems to be resolved now. We're in touch with Facebook and we are awaiting their feedback on the scenario and their fix. Thanks for your patience.

Posted Aug 03, 2020 - 18:55 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 03, 2020 - 11:58 CEST

Update

We are continuing to investigate this issue.

Posted Aug 03, 2020 - 11:58 CEST

Investigating

Facebook is currently facing an issue with their API. As a result, replying to a comment returns an error message, even if the reply is correctly sent. You will receive the following error message: Facebook error: An unknown error occurred (code 1, subcode 99) 'null - null'

This issue has been reported here

We apologize for any inconvenience that may be caused by this issue and will keep you updated.

Posted Aug 03, 2020 - 11:58 CEST

This incident affected: Publishing & Data Processing (Analytics data processing (Report & ROI)).