Facebook and Instagram outage

Incident Report for Agorapulse

Resolved

Facebook has marked their incident as resolved.
Thanks for your patience

Posted Jul 04, 2019 - 08:59 CEST

Update

Facebook has marked their incident as resolved.
Thanks for your patience

Posted Jul 04, 2019 - 08:58 CEST

Monitoring

Facebook has identified the root cause and a fix has been released. They will update their status after verifying all services are back to normal: https://developers.facebook.com/status/issues/343373056594853/

Posted Jul 04, 2019 - 06:39 CEST

Identified

Facebook updated their status page to confirm the incident: https://developers.facebook.com/status/issues/343373056594853/

Posted Jul 04, 2019 - 00:47 CEST

Investigating

We’re currently impacted by a bug on both the Facebook and Instagram platforms: For some users, images are broken, even on native networks.(https://downdetector.com/status/facebook)

The Collateral effect is that lots of items scheduled with Agorapulse have failed to be published, with one of the following error messages:

- Facebook error: An unknown error occurred (code 1, subcode 99)
- Facebook error: Fatal (code -1, subcode 2207001) errorUserTitle=Instagram Platform API Error

We’re monitoring this incident and we will update as soon as we have more information from Facebook

Posted Jul 03, 2019 - 16:35 CEST

This incident affected: Publishing & Data Processing (Analytics data processing (Report & ROI), Scheduled posts publishing).